Privacy Policy

Introduction

Call Santa Now (“we,” “our,” or “us”) is operated by Ilia Safronov. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”). We are committed to protecting your privacy and ensuring a safe experience for all users.

By using Call Santa Now, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you sign in using Sign in with Apple, we receive:

• A unique user identifier provided by Apple
• Your name (if you choose to share it)
• Your email address (which may be a private relay address if you choose to hide your email)

We use this information solely to create and manage your account and provide our services.

Voice Data

Call Santa Now is a voice-based application that uses artificial intelligence to enable conversations with Santa. When you use the App:

• Your voice is processed in real-time by our AI service providers to generate responses
• Voice data is primarily processed in real-time and not stored after the conversation ends
• In some cases, voice data may be temporarily retained for processing purposes
• We may occasionally retain anonymized voice data to improve our service quality

Usage and Diagnostic Data

We collect certain technical information to improve the App and troubleshoot issues:

• Crash reports and error logs
• App performance data
• Device information (device type, operating system version)
• General usage patterns (features used, session duration)

This data is collected through third-party analytics services and is used solely for improving App stability and user experience.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's voice conversation features
• Process your subscription and manage your account
• Improve and optimize the App's performance
• Diagnose technical problems and fix bugs
• Respond to your support requests
• Comply with legal obligations

Third-Party Services

We use third-party service providers to operate the App:

• AI Service Providers: We use artificial intelligence services to process voice input and generate Santa's responses. Voice data is transmitted to these providers for real-time processing.
• Apple: For Sign in with Apple authentication and subscription payment processing through the App Store.
• Analytics Providers: We use services like Sentry to collect crash reports and diagnostic data to improve App stability.

These third-party services have their own privacy policies governing their use of your information.

Subscriptions and Payments

Call Santa Now is a subscription-based service. All payments are processed through Apple's App Store. We do not collect, store, or have access to your payment information (such as credit card numbers). Apple handles all payment processing in accordance with their privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Call Santa Now is rated 4+ and is designed to be a family-friendly experience. We recommend that children use the App under adult supervision. We do not knowingly collect personal information from children without parental consent.

If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us at the email address below, and we will take steps to delete such information.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Voice conversation data is primarily processed in real-time and not retained, except in limited cases for service improvement purposes.

If you wish to delete your account and associated data, please contact us using the information provided below.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ilia Safronov
Maerten van Heemskerckstraat 65
2021 ZH Haarlem
The Netherlands

Email: support@callsantanow.app